Before you start

How we handle your questions

  • Answers are written by AI from UK sources. They are general guidance, not a professional design or financial advice.
  • Names, email addresses, phone numbers, street addresses and full postcodes are removed from what you type before it is processed or kept. Please do not include health or other sensitive details.
  • To answer it, your question is processed in the United States by our platform provider, Base44, and its AI providers, OpenAI and Anthropic. Base44 may use data processed on its platform to train AI models, which is another reason we remove personal details first. We do not sell your data or use it for advertising.
  • Copies of questions, with personal details removed, are kept for up to 12 months to improve the service, then the text is deleted. You can switch this off below, or delete a question yourself straight after asking it.
  • If you attach a document such as a quote, EPC or home report, it is processed by our AI providers to answer your question. Please remove or cover names, addresses and account numbers first, or describe the figures in text instead.

Read the full terms of use and privacy notice.